Our goal is to enable you to pro-actively listen to the voice of your customer, therefore, helping you to develop and grow your business. By letting your customers know that you care about what they think of your service and your business they feel valued and are more likely to stay loyal to you.

Our trigger driven e-mail surveys will automatically deliver an e-mail survey to your customer’s inbox every time an identified event takes place. For example every time a service call is closed, a claim is approved, an order fulfilled or a parcel is delivered we will automatically deliver a survey to your customer, the survey will be tailored depending on the “trigger event” and will be directly linked to a service and line of business in your organisation “click here for an example of a personalised survey”, the e-mail invitation will be personalised and event specific “click here for an example of an e-mail invitation”.

All e-mail surveys generate real time reports that will allow you to actively monitor customer satisfaction. Real time reporting is essential in order to pro-actively manage your customer’s emotions.

Gone are the days of “Blackmail” customer satisfaction sites where customers complain to the public and your company pays the price before you even have the change to listen to the customer’s problem and address it. Keep all complaints in-house, deal with them as they arise and keep you customers loyal.

Our pro-active e-mail surveys are simple to use, cost effective and can be up and running across your organisation in 14 days.